Refund Policy
Refund Policy
Last Updated: September 12, 2026
At SongSector.com, every song is a personalized digital product created specifically for you based on the information, preferences, and details you provide when placing your order.
Because our products are custom-made and digital, the following refund policy applies.
Eligibility for Refunds
You may be eligible for a full refund if:
- You cancel your order before production has begun.
- Your order was successfully charged but we are unable to complete or deliver your song.
- We are unable to create or deliver your song due to a technical issue that we cannot reasonably resolve.
- You were charged more than once for the same order due to a duplicate transaction or technical error.
If production of your personalized song has already begun, the order is generally non-refundable.
Non-Refundable Orders
Due to the personalized nature of our products, refunds are generally not available for:
- Custom songs for which production has already begun.
- Custom songs that have already been created or delivered.
- Changes of mind after production has begun.
- Incorrect or incomplete information provided by the customer, including names, dates, stories, messages, pronunciation details, or other personal information.
- Personal preferences regarding musical style, melody, lyrics, arrangement, voice, or vocals when the delivered song reasonably reflects the information and preferences submitted with the order.
- Requests to substantially change the original concept, story, style, or instructions after production has begun.
Quality Issues and Corrections
We want you to receive a personalized song that reasonably reflects the information you provided with your order.
If your delivered song contains:
- Incorrect names or details caused by an error on our part;
- Missing or incomplete sections;
- Corrupted or unusable audio files; or
- Other significant technical defects,
please contact us within immediately.
We will review the issue and, where appropriate, provide a corrected or revised version at no additional cost.
A reasonable correction or revision will generally be offered before a refund is considered when the issue can be resolved.
Requests involving substantial changes to the original information, concept, musical direction, or preferences provided with the order may require an additional fee or a new order.
Customer-Provided Information
Customers are responsible for reviewing the information submitted when placing an order.
SongSector is not responsible for errors in the finished product that result from incorrect, incomplete, or misspelled information provided by the customer.
If possible, we will try to assist with corrections, but additional charges may apply.
Delivery Issues
If you have not received your completed song, please contact us before requesting a refund or initiating a payment dispute.
We will verify your order and delivery information and, where appropriate, resend the digital files.
Email filtering, spam folders, incorrect email addresses provided by the customer, or other delivery issues outside our reasonable control do not automatically qualify an order for a refund.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
Refunds typically appear within 5–10 business days after they are processed, although the exact timing may depend on your bank, card issuer, or payment provider.
Payment Disputes
If you experience a problem with your order, we encourage you to contact us first so that we have an opportunity to resolve the issue.
Nothing in this Refund Policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.
Contact Us
If you have questions about your order, need assistance with a delivered song, or would like to request a refund, please contact us:
Email: support@songsector.com
We aim to respond to customer inquiries within 12-24 business hours.